Terms and Conditions

1What WaveDialer is

WaveDialer is a subscription service for insurance agents and businesses: a phone dialer, text messaging, AI call notes, a connection to your CRM and, if you choose it, Andrea (an AI voice assistant). It is for professional and commercial use, not personal use.

We do not guarantee sales, contacts or appointments: we give you the tools, and the results depend on how you use them.

2Packages, price and renewal

WaveDialer is sold by invitation, through a personal link, in one of two packages: Machine or Beast. The monthly price is the one you see on your personal payment link and on your receipt, in US dollars, plus taxes where they apply.

• The subscription renews automatically every month, on the same date as your first payment and with the card you registered, until you cancel it (section 7). We email you about 3 days before each renewal.
• Each monthly payment includes a usage balance for calls and messages. That balance belongs to each month and renews with your payment; you can see the amount in your dashboard.
• Usage is measured at the Usage Rates of your package, which form part of these terms. You can see them at the "Usage Rates" link on your package page and in your welcome email; wavedialer.com/tarifas shows the general list.

3Additional balance

When you need it, you can add balance from your dashboard. It is used after the monthly included balance. Andrea works only with additional balance.

You are in charge of your balance. When it runs out, paid usage pauses until you add more; making sure it does not run out in the middle of your work is your responsibility.

• Additional balance you purchase is non-refundable, except for our own mistakes (a duplicate charge, a charge for a service that was not provided, or a pricing error). It cannot be transferred or exchanged for cash.
• Additional balance does not expire while your account is active.
• The Beast package may include a balance bonus on every top-up; when it does, your package page and your Usage Rates say so (as of this version, +50%). The bonus is added to the additional balance you buy, never to the included monthly balance; it has no cash value, cannot be transferred and is non-refundable. If a top-up is refunded or disputed, its bonus is removed as well.

4Authorization to charge your card

By accepting the corresponding checkbox, you authorize SmartWave to charge the card you registered for (a) the monthly renewal and (b) each additional purchase that you start from your dashboard, for the amount you see on screen before you confirm. We do not charge purchases you did not start, except automatic top-ups if you turn them on, for the amount you choose.

You may revoke this authorization at any time by writing to help@smartwavedigital.io or from your dashboard; it applies to future charges (without an authorized card the subscription cannot continue). You receive an email receipt for every charge. You confirm that you are the cardholder or that the cardholder authorized you to use the card.

5Acceptable use

You are responsible for your lists and your calls. That includes following calling and texting laws: the TCPA, federal and state Do-Not-Call lists, permitted calling hours, Florida telemarketing law and the law of each state you call, and the carriers' messaging rules (10DLC).

• You hold each contact's consent and scrub your lists against DNC. Where the law requires telling people that a call is recorded or answered by AI, you give that notice.
• Spam, fraud, impersonation, using numbers that do not belong to you or falsifying caller identity, and any illegal or deceptive content are prohibited.
• Carriers may label or block calls and messages. That is outside our control and is not a breach on our part.
• We may suspend or close accounts that put our numbers, our providers or legal compliance at risk, without a refund for the current period.

6If a payment fails

We retry the charge and let you know. On the third day past due, the dialer, messaging and Andrea are paused. After 10 days past due, the subscription is canceled. We keep your data for 30 more days so you can export it or reactivate; after that it may be deleted.

7Cancellation and refunds

• You can cancel any time from your dashboard or by writing to help@smartwavedigital.io. It takes effect at the end of the period already paid: you keep access until then and the next renewal is not charged. Please let us know at least 24 hours before the renewal date.
• All sales are final. There is no pro-rated refund for the current month or for unused monthly balance.
• We refund the first payment when your registration is not approved, and we always correct our own mistakes: duplicate charges, charges after a confirmed cancellation, or failures that kept you from using the service.

8Support

help@smartwavedigital.io. We reply within 1 business day; problems that keep you from calling, within 4 business hours (Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern Time).

9Before disputing a charge

We ask that you write to us first at help@smartwavedigital.io before disputing a charge with your bank or card issuer, and give us 3 business days to resolve it or refund it where appropriate. If you open a dispute without contacting us, we may pause the account while it is resolved and submit our evidence of use and acceptance to your bank. This does not limit any right the law gives you that cannot be waived.

10Limitation of liability

The service is provided "as is" and as available; we depend on third parties (telephony, CRM, AI and payments). To the extent the law allows, we are not liable for lost sales, indirect damages, fines for non-compliance with your lists, or third-party outages, and our total liability is limited to what you paid in the 3 months before the event. Nothing here limits liability that the law does not allow to be limited.

11Governing law

These terms are governed by the laws of the State of Florida, USA, and the courts of Orange County, Florida.

12Changes

We may update these terms. We will notify you by email and ask you to accept again if the change is material. If you do not agree, you can cancel.